Privacy Policy

SHD Structural Alterations

Last updated: June 2026

Introduction

SHD Structural Alterations ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you contact us or use our website, how we use it, and the rights you have over your information.

We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us using the details below.

SHD Structural Alterations 41 Northumberland Way, Sharston, Manchester, M22 4UG Phone: 07874 722834 Email: info@shdstructuralalterations.co.uk

What information we collect

We only collect the information we need to respond to your enquiry and carry out work for you. Depending on how you get in touch, this may include:

Your name
Your phone number
Your email address
Your home or project address
Details about the work you are enquiring about, including anything you choose to share in your message
Photographs of your property or project, where you send these to us or where we take them as part of assessing or carrying out a job

We do not collect any special category data (such as information about your health, ethnicity or religious beliefs), and we ask that you do not send us this kind of information.

How we collect your information

We collect your information directly from you when you:

Fill in the contact form on our website
Call or text us
Message us on WhatsApp
Email us
Contact us through our MyBuilder profile or Google Business Profile
Speak to us during a site visit or while we are carrying out work

We may also collect limited technical information automatically when you visit our website. This is explained in the Cookies section below.

How we use your information

We use your personal information to:

Respond to your enquiry and answer your questions
Arrange and carry out a site visit
Prepare and provide quotes
Carry out the work you have asked us to do
Keep you updated during a project, including sending daily photo updates
Manage payments and keep proper business records
Respond to reviews and feedback

Our lawful basis for using your information

Under data protection law, we must have a lawful basis for using your personal information. The bases we rely on are:

Taking steps to enter into a contract with you: when you ask us for a quote or to carry out work, we use your information to provide that service.
Performance of a contract: once you engage us, we use your information to deliver the work and keep you updated.
Legitimate interests: we use your information to respond to enquiries, run our business and keep proper records. We only rely on this where your interests and rights do not override ours.
Consent: where you have given us permission, for example to send you occasional updates or to use photographs of your completed project in our portfolio. You can withdraw your consent at any time.
Legal obligation: we keep certain records to meet our tax and accounting obligations.

Sharing your information

We do not sell your personal information, and we never share it with third parties for their own marketing.

We may share your information with trusted service providers who help us run our business and website. These currently include:

Wix, who host our website and process information submitted through our contact form
Google, in connection with our Google Business Profile and customer reviews
Our review management provider, which displays customer reviews on our website
Our accountant or bookkeeper, where needed to meet our financial and tax obligations

We may also share your information where we are required to do so by law, or to protect our legal rights.

Cookies & Website Analytics

Our website uses cookies and similar technologies. Cookies are small text files placed on your device that help the website function and help us understand how visitors use the site.

We use:

Essential cookies, which are needed for the website to work properly
Analytics cookies, which help us see how visitors find and use our website so we can improve it

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

How Long We Keep Your Information

We only keep your personal information for as long as we need it.

If you make an enquiry but do not go ahead with any work, we will keep your details for a reasonable period in case you get back in touch, and then delete them.
If you become a customer, we will keep your records for as long as needed to provide the work and for a further period to meet our legal, tax and insurance obligations. This is normally six years.

How We Protect Your Information

We take the security of your information seriously and use appropriate measures to protect it against loss, misuse or unauthorised access. While no method of transmission over the internet is completely secure, we do our best to keep your information safe.

Your Rights

Under data protection law, you have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Ask us to delete your information in certain circumstances
Ask us to restrict or object to how we use your information
Withdraw your consent at any time, where we are relying on consent
Ask us to transfer your information to another provider in certain circumstances

To exercise any of these rights, please contact us using the details at the top of this policy. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal information, please get in touch with us first so we can try to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection.

Website: ico.org.uk Helpline: 0303 123 1113

Changes To This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.